Contact us
We’re here to help
Paycux is reached by email. There is no contact form and no support channel inside the console; write to the address that fits and a person answers in business hours.
Request a demo
Talk to sales
Ask what exists today, what is planned, and which workspace plan fits your product. We answer in writing and say plainly when something is not built.
[email protected]Request support
Open a support request
Workspace owners reach the support team by email. Send the workspace slug, project, environment, connection or request and a timestamp — never include an API key or secret.
[email protected]Report a vulnerability
Contact security
Found a security issue? Write to the security team with reproducible details and follow the responsible disclosure guidance.
[email protected]Write to us
Tell us what you are building
A couple of sentences about your app, which provider you use and what you want the control plane to do is enough. We answer in business hours, in writing, from a human.
What to include
- Sales and product questions — [email protected]. Your provider (Stripe or Paddle), roughly how you sell today, and the question you need answered before you build.
- Help with a beta workspace — [email protected]. Workspace slug, project and environment, the request or connection involved and a timestamp. Never send API keys or webhook secrets by email.
- Vulnerabilities — [email protected], following the responsible disclosure guidelines.
There is no web form or in-console support channel. Email is the support route; do not include API keys, webhook secrets or payment details.
For more information
Answers you can read right now
Reporting a security issue?
Do not open a normal support ticket. Write to [email protected] and read the responsible disclosure guidelines first — they explain what to include and what happens next.
Or skip the conversation and start building
Create a workspace, connect a provider, and write to us when you hit something worth talking about.