Illustrative example
Saltmarsh Legal is a composite example, not a named customer. The situation and the way it was solved are drawn from what teams actually bring to us; the company itself is invented. Real customer stories are published only with the customer’s permission and their own name on them.
The situation
Rolling out a second factor to a non-technical user base usually means a week of lockouts and a queue nobody can clear.
What they did
Enrollment issues recovery codes at setup rather than after the first lockout, and the flow is the same on every method.
What changed
The rollout produced fewer tickets than the release before it.
Evaluate the intended workflow
This composite story explores a roadmap outcome. Compare it with the implemented product boundary and current release evidence before planning an integration.