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Legal

Published customer policies and supporting legal documents for the Paycux service. Each page clearly states whether it is effective or still under review.

Published policy. This document is in force from the dated version shown below. Save a copy for your records.

Refund and cancellation policy

Last updated: September 4, 2026 · Effective

This policy applies to paid Paycux subscriptions sold by PROCUX Teknoloji Anonim Şirketi through Paddle, our merchant of record. It explains how to stop renewal and how refunds are considered without limiting mandatory rights under applicable law.

1. Cancellation

You may cancel at any time from the Paycux billing page or the Paddle customer portal. Cancellation stops automatic renewal and normally takes effect at the end of the current paid billing period. Access remains available until then unless the account is suspended for a breach, security risk or fraud. Deleting a Paycux workspace is separate from cancelling its paid subscription.

2. Refund window

You may request a refund for a new purchase or renewal within 14 calendar days of the charge, including for a change of mind. We also consider requests required by consumer law or where the Service was materially unavailable or not supplied as described. This policy does not impose an “all sales final” restriction.

3. How to request a refund

  1. Visit Paddle.net and use the email address associated with the purchase.
  2. Locate the Paycux transaction or subscription and submit the refund request through Paddle.
  3. If you cannot locate the purchase, email [email protected] with the Paddle transaction or invoice number. Do not send card details.

4. Processing and payment method

Paddle reviews and processes approved refunds as merchant of record. Funds are returned to the original payment method. Bank and card-network processing times vary; Paddle will show or communicate the applicable status. Taxes and currency conversion are handled according to Paddle's buyer terms and applicable law.

5. Contact

Questions about cancellation or access after a refund may be sent to [email protected]. Legal notices may be sent to [email protected] or to PROCUX Teknoloji Anonim Şirketi, Çağış Mah. Çağış 15. Sk., Balıkesir Teknokent No: 2 İç Kapı No: 39, Bigadiç, Balıkesir, Türkiye.